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Banking System Upgrade

November 2, 2022

We’ve Upgraded Your Banking Experience:

In an effort to better serve our customers, First National Bank of Michigan has upgraded our Online and Mobile Banking systems. The new systems offer an enhanced user experience and access to more financial tools that make banking with us that much better.

Please review the important information below:

Commercial Banking

New System Log In Instructions

Now that the new systems are live, you will log in with your current username (use all lowercase characters), and your temporary password will be the last 4 digits of your Tax ID or Employer Identification Number(EIN). 

Watch Our Business Online Banking Video

Hard Token Users

New tokens have been mailed. For more information on hard token activation, please read our instruction guide (PDF – 285KB).

Watch Our Hard Tokens Video

Soft Token Users

For instructions on activation and use of soft tokens, please read our All-in-One Soft Token Guide.

Watch Our Soft Tokens Video

Bill Pay Users

Scheduled payments in Bill Pay will be processed as usual. All payee information and scheduled payments will carry over to the new systems. Bill Pay History will not be carried over.

Watch Our Business Bill Payment

eStatement Users

Your current eStatements settings will be transferred to the new systems. You will not need to re-enroll for eStatements.
IMPORTANT: eStatements from our current system will not be readily available in the new system.

If you need a copy of your eStatements, please contact your local branch or email Customer Service at customerservice@fnbmichigan.bank and we will be happy to assist.

Remote Deposit Capture Users

New drivers are required to be installed to ensure your current machine will work properly. This will be available in the new Business Online site.

Watch Our Business Online Banking Video

ACH & Wire Transfer Users


Watch Our ACH Manager Banking Video

Redesigned Statements

As part of the upgrade, our statements have a brand-new look! You will receive your first new statement at the end of October, covering transactions made October 13th-31st. You will receive a final statement using the current design mid-October that includes transactions made from October 1st-14th.

IMPORTANT: Previous statements will be temporarily unavailable until the system is completely upgraded. Statements dated July 2022 and earlier will become available in the upgraded environment early November. Statements for August through October 2022 and all check images will be available in the upgraded environment January 11th, 2023. 

Your statement is always available upon request by contacting your local branch.

Billing Schedule Update!

Our billing schedule will be adjusted from the end of the month to the middle of the month as part of the upgrade.

Commercial Business Checking Service Charge Notice

Starting on October 14, all Business Checking Service Charges that normally are debited on the last business day of the month will now be charged on or around the 15th of the following month going forward.

New Alerts & Commercial Mobile Banking App!

The upgrade includes a new alerts system. Alerts did not transfer to the new systems. You will need to set up your new alerts.

We have a new Commercial Mobile Banking app! The new app is available in your device’s app store.

Watch Our Business Mobile Banking Video

To access the Business Mobile banking app from the Apple App Store:
FNBM Business Banking Mobile App Icon

To access the Business Mobile banking app from the Google Play Store:

FNBM Business Banking Mobile App Icon
In-Branch Updates

You will also notice updates to our in-branch services beginning October 17. We are excited to be launching ID Scanners and eSignature to make your visits to your local branch that much easier.

If you have any questions or want to know more about our banking products, give us a call at 269-349-0100.

Personal Banking

First Time Login Instructions

Now that the new systems are live, you will log in with your current username (use all lowercase characters), and your temporary password will be the last 4 digits of the primary account holder’s social security number.

Watch Our Online Banking Video

Bill Pay Users

Scheduled payments in Bill Pay will be processed as usual. All payee information and scheduled payments will carry over to the new systems. Bill Pay History will not be carried over to the new systems.

Watch Our Bill Payment Video

eStatement Users

Your current eStatements settings will be transferred to the new systems. You will not need to re-enroll for eStatements.

IMPORTANT: eStatements from our current system will not be readily available in the new system.

If you need a copy of your eStatements after the new system is live, please contact your local branch or email Customer Service at customerservice@fnbmichigan.bank and we will be happy to assist.

New Alerts & Mobile Banking App

The upgrade includes a new alerts system. Alerts did not transfer to the new systems. You will need to set up your new alerts.

We also have a new Mobile Banking app! The new app is available in your device’s app store.


Watch Our Mobile Banking Video

To access the Personal Mobile banking app from the Apple App Store:

FNBM Personal Banking Mobile App Icon

To access the Personal Mobile banking app from the Google Play Store:

FNBM Personal Banking Mobile App Icon

Redesigned Statements

Our statements have a brand new look! You will receive your first new statement at the end of October, covering transactions made October 13th-31st. You will receive a final statement using the current design mid-October that includes transactions made from October 1st-14th.

IMPORTANT: Previous statements will be temporarily unavailable until the system is completely upgraded. Statements dated July 2022 and earlier will become available in the upgraded environment early November. Statements for August through October 2022 and all check images will be available in the upgraded environment January 11th, 2023. 

Your statement is always available upon request by contacting your local branch.

In-Branch Updates

You will also notice updates to our in-branch services beginning October 17. We are excited to be launching ID Scanners and eSignature to make your visits to your local branch that much easier.

 

If you have any questions or want to know more about our banking products, give us a call at 269-349-0100.

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